Just follow the following steps:

  • Contact  your branch advisor immediately during the opening hours. If your branch is closed, you may call the "BMCE Direct line" at 080 100 8100 ( From Morocco) or at  +212 5 22 42 15 42 (from abroad) from 8 a.m. to 10 p.m. 7/7.
  • Make a statement of loss or theft to the police authorities
  • Send a copy of your statement of loss or theft to your bank branch - directly or via a registered letter with acknowledgement of receipt –so that your bank might block the cheque, chequebook, or the card in question

Warning! If you find your card later, you may not use it unless you ask your branch advisor to remove the blocking. 

You may request the reissue of your code easily

  • By calling your branch advisor
  • or by calling the "BMCE Direct line" at 080 100 8100 ( From Morocco) ) or at  +212 5 22 42 15 42 (from abroad) from 8 a.m. to 10 p.m. 7/7.

 

Your new code will be sent to you by snail mail to your address within an average period of 5 days (for addresses in Morocco ) 

Your card is retained after entering 3 wrong codes

  • You have to report to the branch of the ATM in question (BMCE or other) with your ID card. 

     If your card is retained by a BMCE  ATM  not attached to a branch, you may call the  "BMCE Direct line" to learn about the branch where you must go

  • For security reasons, your card is blocked. Remember to request the unblocking of your card

1.By contacting your branch advisor directly
2.or by directly calling the "BMCE Direct line" at 080 100 8100 ( From Morocco) or at  +212 5 22 42 15 42 (from abroad) from 8 a.m. to 10 p.m. 7/7.

Your card is retained due to a blocking you have already made

Please consider requesting the unblocking of your card from your advisor before requesting its recovery

Your card is retained due to its expiration

A new card is already available at your bank branch 10 days before its expiration

Several reasons may explain why your card does not work

  • Your card is damaged?
  • Have you reached your limit of daily or weekly expenses?
  • You entered 3 wrong codes on the EPT?

To get information on the blocking cause, contact your  "BMCE Direct line" branch at 080 100 8100 (from Morocco) or at +212 5 22 42 15 42 (from abroad) from 8 a.m. to 10 p.m. 7/7

 

Make sure that the GSM number and the Mail address you have communicated to your bank are VALID. 

  • En contactant votre conseiller en agence directement
  • Ou en appelant « BMCE Ligne Directe » au 080 100 8100 (à partir du Maroc) ou au +212 5 22 42 15 42 (à partir de l’étranger) de 8h à 22h et 7j/7

The 3 D Secure  is free. As such, we invite you to either visit your branch so as to communicate your GSM number / Mail or directly call our « BMCE Direct  line » at 080 100 8100 ( From Morocco) or at  +212 5 22 42 15 42 (from abroad) from 8 a.m. to 10 p.m. 7/7. 

  • For online trading sites not adhering to the 3 D Secure, and not displaying the  logo   or       you will not receive a 3D Secure password.  The validation of your payment will be carried out directly after filling in the card 

The 3D Secure code is valid for 15 minutes only.  Exceeding this time limit, you have to refresh your transaction page and repeat the transaction from the beginning 

Le code 3D Secure est valable pour 15 minutes seulement. Dépassé ce délai, vous devez rafraichir votre page de transaction et refaire la transaction depuis le début 

For security reasons, your card is blocked. Consider requesting its unblocking:

  • By calling your branch Advisor
  • Or by calling our "BMCE Direct line"  at 080 100 8100 ( From Morocco) or at  +212 5 22 42 15 42 (from abroad) from 8 a.m. to 10 p.m. 7/7. 

Your new code will be sent to you by snail mail to your address within an average period of 5 days (for addresses in Morocco ) 

You are a client:

If your withdrawal hasn’t been delivered by a BMCE ATM or another ATM, make a claim  at your branch  or via the "BMCE Direct line" at 080 100 8100 ( From Morocco) ) or at  +212 5 22 42 15 42 (from abroad) ) from 8 a.m. to 10 p.m. 7/7.

You are a non-client :

If your withdrawal wasn’t delivered by our ATMs, make a claim directly to your bank

You have to check that the e-commerce site on which you make your purchases is equipped with a secure payment system

If you are on a secure space, the presence of a small padlock when making the payment at the bottom right of the screen and in the address bar indicate that communication between you and the website is secure

All payments made ​​by holders of BMCE Visa cards on sites displaying the logo       or logo require the entry of the additional 3D Secure password .  The latter is free, you simply submit a mobile phone number and / or a valid mail to your branch or directly call the "BMCE Direct line" at 080 100 8100 ( From Morocco) ) or at  +212 5 22 42 15 42 (from abroad) ) from 8 a.m. to 10 p.m. 7/7.

You can activate your different currency allocations (tourism, business, Haj, Umrah, medical care ...)

  • By calling your branch Advisor

 

  • Or by calling "BMCE Direct line" at 080 100 8100 ( From Morocco) ) or at  +212 5 22 42 15 42 (from abroad) ) from 8 a.m. to 10 p.m. 7/7.

 

  • We offer you a classical EPT  (with cable) FREELY or a MOBILE EPT (Possible extra cost) depending on your activity
  • To get an Electronic Payment Terminal, make a request to your branch advisor, who will submit it to the Interbank Electronic Banking Centre (CMI) for validation

The issuance of a cheque book is free. To do this, simply make a request to your branch advisor on your BMCE DIRECT space or on the ATM

The issuance of a standardized bill of exchange  is charged. Contact your advisor to provide you with the associated pricing

The bank may be entitled to refuse the issuance of a chequebook if you  had a payment incident on a cheque and  you have not solved  your "forbidden from chequebook" status at the central bank (Bank Al Maghrib)

Please note that the ban, following an incident at a bank extends to accounts at other banks

You may adjust your situation at any time at the central bank

You may order your chequebook:

  • From your BMCE DIRECT space
  • From any ATM machine of the BMCE

You may inquire about the status of your order by calling "BMCE Direct line" at 080 100 8100 ( From Morocco) ) or at  +212 5 22 42 15 42 (from abroad) ) from 8 a.m. to 10 p.m. 7/7.

 

You are required to go to your branch in person to get your chequebookVous avez la possibilité de commander votre carnet de chèques

  

Payment methods